FAQs

I’ve lost my password!

Don’t panic! While your password cannot be retrieved, it can easily be reset. Visit the login page and click I’ve forgotten my password. Follow the instructions and you should be able to log in again shortly.

Why can't I login?

There are several reasons why this could occur. First, ensure your username and password are correct. If they are, contact marketing@trimcraft.co.uk and we will help you log in. Also first time logging in, check you have verified your account, you should have an email

Why do I need to register at all?

It only takes a few moments to register so it is recommended you do so. By creating an account, you will be able to save inspiration you see on the blog, upload projects, chat in the forum and create your own space to express your crafty personality.

How do I change my settings?

If you are a registered user, all your settings are stored in the account section. To alter them, visit the 'edit your profile' sectionl;  at the top of the website under account. This system will allow you to change all your settings and preferences.

Why can't I buy products from your website?

We are strictly a trade company and only sell our products to retailers. If you would like to purchase our products, please go to 'find a stockist' to locate your nearest store. You can also find out products online.

How can I create Inspiration?

To upload a project, go to 'your inspiration' under 'account' and you will find a 'create inspiration' button on this page. You can also find this button on the 'dashboard' page under 'account'.

What inspiration can i post?

You can post any project you have made (crafts, cards, scrapbook layouts, upcycling projects, DIY projects, home decor etc) in your inspiration area. Be aware that other crafters will be able to access your page so it is up to you as to whether you add a watermark over your image. Please do not add personal photos when uploading a project, this area is strictly for uploading crafts.

What is saved inspiration?

'Saved Inspiration' is located under the 'account' section. This page will hold any blog tutorial/article you have saved, so you can look back on it at a later date. To save a blog tutorial, there's a 'save' button on each article that will do this for you.

What is liked inspiration?

'Liked Inspiration' is located under the account section. Every project you like in the inspiration section will go to this page for you to look back at a later date if you're looking for crafty ideas.

What is the 'Save' button for blog posts?

If you like an article we post, you can press the 'save' button which will go to your 'Saved Inspiration' section under 'account'. This will allow you to revisit that article at a later day without having to search through our collection of tutorials.

What happens in my activity feed?

You can access your 'activity feed' from the 'account' section at the top of the page. This feed, much like a facebook feed, will show you projects from people you follow. This will help you keep up to date with latest projects from your favourite crafters.

How do I post a topic in a forum?

To post a new topic in a forum, click the relevant forum button on the top toolbar. You may need to register before you can post a message. 

What attachments are allowed on this board?

Each board administrator can allow or disallow certain attachment types. If you are unsure what is allowed to be uploaded, contact marketing@trimcraft.co.uk for assistance.

How do I subscribe to specific topics in the forum?

Click on to your chosen topic and click 'subscribe to forum', you will now recieve notifications if and when a crafter posts a reply in your topic.

How can I report posts to a moderator?

If you would like to report a post, please email marketing@trimcraft.co.uk.

I have received a spamming or abusive e-mail from someone on this board!
We are sorry to hear that. The e-mail form feature of this board includes safeguards to try and track users who send such posts, so e-mail marketing@trimcraft.co.uk with a full copy of the e-mail you received. It is very important that this includes the headers that contain the details of the user that sent the e-mail. We can then take action.
I cannot send private messages!

There are three reasons for this; you are not registered and/or not logged on, the board administrator has disabled private messaging for the entire board, or the board administrator has prevented you from sending messages. Contact a marketing@trimcraft.co.uk for more information.

I keep getting unwanted private messages!

You can block a user from sending you private messages by using message rules within your User Control Panel. If you are receiving abusive private messages from a particular user, inform us by emailing marketing@trimcraft.co.uk; we have the power to prevent a user from sending private messages.

Why can only crafters in the UK & Europe enter competitions?

We limit our winners to be from UK & Europe as It is costly to send out prizes outside of Europe.

I won a competition but haven't received my prize?

You haven't received your prize, please email marketing@trimcraft.co.uk so we can resolve this issue for you.

I won a competition, how do I claim my prize?

If you haven't been contacted, please email your address and phone number to marketing@trimcraft.co.uk and we will get your prize sent out ASAP.

Can I join your Design Team?

Around August/ September time each year, we do a Design Team Call on the blog. Anyone crafter can apply for this role so make sure to keep your eyes peeled for this time of year.

What are Administrators?

Administrators are members assigned with the highest level of control over the entire board. These members can control all facets of board operation, including setting permissions, banning users, creating usergroups or moderators, etc., dependent upon the board founder and what permissions he or she has given the other administrators. They may also have full moderator capabilities in all forums, depending on the settings put forth by the board founder.

What are Moderators?

Moderators are individuals (or groups of individuals) who look after the forums from day to day. They have the authority to edit or delete posts and lock, unlock, move, delete and split topics in the forum they moderate. Generally, moderators are present to prevent users from going off-topic or posting abusive or offensive material.

What is Trimcraft's Angel Policy?

We're pleased that individuals wish to create personal craftwork projects using our products and designs. There are a few conditions involved however...

At Trimcraft we use both own branded designs created by our dedicated in house team of designers, freelancers, as well as licensed material and Artworks from Third Parties. All of these materials which we supply are protected by Copyright. Copyrighted products, designs and images are subject to protection by international copyright laws. This means that they cannot be copied, duplicated, altered or reproduced by any means including, without limitation, photocopying, computer scanning, printing, using overhead or opaque projectors, or posted on the Internet.

In order to protect these rights granted by the law, each hand crafted item that is created for the purpose of sale, must be made by hand, personalised and be unique in nature by the seller and may not be reproduced, copied electronically / digitally or mechanically, or be mass produced using employed labour or workers for hire or by any other means including graphic, digital, electronic, mechanical or photocopying. The seller must make it clear that the items are handmade or personally created by the seller and not a product of the company.

The licensed brands we work with, may not be used for the purpose of creating logos, clip art and digital art work for sale, blog and trade banners, marketing material and advertising.

We do restrict the maximum number of craftwork projects to a total of 500 per year, for the purpose of sale for profit – subject to the following:

With SANTORO and BELLE & BOO - any handmade or digitally created projects may NOT be sold at any permanent retail locations, NOR may they be sold via any online retail destinations for instance on Ebay, Etsy or such like. SANTORO and BELLE & BOO products may be sold (as per the capped allowance specified in this Angel Policy) via Craft Fairs or for charitable purposes (provided they are not sold via the above retail channels).

You may not under any circumstances print and sell individual papers or decoupage images, nor may you copy or sell the CD-ROM.

Digital files of any kind containing Trimcraft images may not be sold under any condition.

We are happy for dies cuts from our Dovecraft & First Edition dies to be sold however credit for the copyright of the design must be made to the brand i.e Die cut shape from the First Edition Kitchen Die Set. 

We do however realise that a number of individuals create personalised craftwork projects for the purpose of charity and charitable giving. Trimcraft does not place any restriction on the number of projects made for this purpose provided that: there is no claim that the cards were created or endorsed by the Third Party Rights holder in any way; nor that there is any breach in copyright,.

Third Party guidelines which includes all licensed Artwork used under license by Trimcraft, comes under stricter rules. Under no circumstances may an item be mass produced, sold on auction sites, have its artwork altered, copied or reproduced in any way. No logos belonging to third parties may be applied onto any project, or item under copyright and trade mark ruling nor may it be used to promote or imply endorsement by affiliation.

Under no circumstances may any item, design or product, produced by Trimcraft, be used in a manner which may be considered harmful to the company or brand, or bring the licence and any third party into disrepute. Projects are to be sold as outlined in this Angel Policy.

Logos belonging to brand owners (under license to Trimcraft) or any copyright or trade mark belonging to them may not be used or applied to any item.

These guidelines may be amended from time to time in order to protect our or any third parties rights and copyright. Please always check with us if you are unsure of your rights.

For more information please contact Trimcraft on marketing@trimcraft.co.uk